Privacy Policy
If you have any questions about our Privacy Policy, you can contact us at info@workforceuae.com and include ‘Privacy Policy’ in the subject line.
1. Privacy Policy Overview
1.1 This Policy explains how to process your information. This Policy may be amended or updated from time to time, so please check it regularly for updates.
1.2 Workforce Connexion Holding LLC (“WFC Holding”) provides business management services through its website and Mobile Application.
1.3 This Privacy Policy applies to all information collected about you by WFC Holding, regardless of how it is collected or stored and how your information is protected.
1.4 Except as otherwise noted in this Privacy Policy, WFC Holding is a data controller under the General Data Protection Regulation (“GDPR”), which means that we decide how and why the information you provide to us is processed. Contact details are provided in Section 17 below. This Policy may be amended or updated from time to time to reflect changes in our practices concerning the Processing of your information or changes in applicable law. We encourage you to read this Policy carefully and regularly check this page to review any changes we might make.
2. What Categories of Information We May Process
2.1 On your accessing of the Application Platform, we may process the following categories of information about you, such as:
– Personal details: your username or log in details; e-mail id; contact number(s);
– Enquiry information: which includes information about your ID Card, travel preferences, etc.
– Demographic information: gender; age/date of birth; nationality;
– Location information: location data that describes the precise geographic location of your device (“Precise Location Data”).
– Purchase and payment details: records of visa services purchase and prices; invoice records; payment records; payment method; cardholder or account holder name; payment amount; and payment date.
– We may also Process information about you from your use of our Services (e.g., the type of device you are using, I.P address, the internet service provider, etc.)
– Other information that may be requested or gathered while you visit, access, or use the Application Platform.
2.2 We also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to:
- Information about your use of the Services, such as usage data and statistical information, which may be aggregated.
- Browsing history on the Application Platform;
- Non-precise information about the approximate physical location (for example, at the city) of a user’s computer or device derived from the IP address of such computer or device (“GeoIP Data”).
- Information about your use of the Services, such as usage data and statistical information, which may be aggregated.
- Browsing history on the Application Platform;
- Non-precise information about the approximate physical location (for example, at the city) of a user’s computer or device derived from the IP address of such computer or device (“GeoIP Data”).
- Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system,
- Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies.
- Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third party website.
- Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.
- Mobile analytics to understand the functionality of our mobile applications and software on your phone.
Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”.
“Personal Information” means information that is about any individual, or from which any individual is directly or indirectly identifiable.
“Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
3. Sensitive Personal Information
3.1 We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.
3.2 We do not collect or otherwise Process Personal Information about race, religion, sexual orientation or health or any other information that may be deemed to be sensitive under GDPR (collectively, “Sensitive Personal Information”) in the ordinary course of our business.
3.3 Children: The VISA Application Services are not intended for the use by Children below the age of 18 years. For availing the services on Application Platform by the children below 18 years, parental consent will be necessary.
4. How We Collect or Create Information
4.1 We may collect or obtain User Information about you: directly from you (e.g. when you visit our Application Platform); in course of our relationship with you (e.ge, if you utilize UAE VISA services); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. We may also receive User Information about you from third parties (e.g., our affiliate partners.) We may also create User Information about you, such as records of your interactions with us. WFC Holding is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Policy does not cover the practices of third parties who many provide information about you to WFC Holding.
4.2 Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your application history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.
5. Purposes for Which We May Process Your Information
We may process User Information for following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your interest; observing user engagement and activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services
6. Direct Marketing
We may process your User Information to contact you via email, telephone, SMS or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services and upcoming events that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.
7. Cookies, Similar Technologies and Online Behavioral Advertising
7.1 We may Process your User Information by placing or reading Cookies or similar technologies on the Services and Channels. For more information, please see our Cookie Policy. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to Other Information about you, including your User Information for the purpose of learning more about your application preferences. We and our partners also use these technologies to administer the Services; collect and store information such as user settings, anonymous browser identifiers; track user’s location; gather demographic information about our user base; visitor behavior etc. We use this information to get a more accurate picture of customer travel interest.
7.2 You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the Services.
7.3 Online Data that we collect through cookies, is aggregated with the Other Information and data we collect as described in this Privacy Policy and/or similar data collected by partners to create groups of users and certain general-interest categories or segments that we have inferred based on (a) demographic or interest data and GeoIP Data, (b) the pages you view and links you click when viewing an email or using the Services and those of our partners, and/or © the search terms you enter when using certain search services. We use this information to get a more accurate picture of audience interests in order to provide travel updates we believe are more relevant to your interests. We store page views, clicks and search terms used for ad personalization targeting separately from your Personal Information.
8. What is the Lawful Basis for Processing Personal Information
8.1 We may process your User Information where: you have given your consent (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way) ; the Processing is necessary for a contract between you and us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.
9. What Information We Disclose to Third Parties
9.1 We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing services to you), in accordance with applicable law.
In addition, we may disclose your User Information to:
- Any relevant other Party Service Providers such as Government, Airline, Activity Service Provider/s who provide the end services;
- Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
- Outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;
- Third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world, subject to the requirements noted below in this Section 9;
- Any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;
- Any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security;
- Any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation);
- To third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, content publishers and retailers).
9.2 When you use a co-branded service (a service operated with a partner of WFC Holding), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services;
9.3 WFC Holding may use advertising service for online behavioral advertising or otherwise, and perform related services when you use our Services. Often, these employ cookies and other technologies to measure the effectiveness of website, app and to understand the behavior of the User.
9.4 We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.
9.5 We may share your User Information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from WFC Holding with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.
10. International Transfers of Information
10.1 Because of the international nature of our business, we may need to transfer your User Information with the WFC Holding Group of companies and to third parties as noted in Section 9 above, in connection with the purposes set out in this Policy.
10.3 If you are a other resident with a privacy related complaint, concern or question about WFC Holding’s privacy practices, please contact us by writing to info@workforceuae.com (must include “Privacy Policy” in the subject line) and we will respond within a reasonable time after receiving your request.
11. Data Security
11.1 We have implemented reasonable technical and organizational security measures to protect your User Information. Please ensure that any Personal Information that you send to us is send securely.
11.2 In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.
11.3 Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.
12. Data Accuracy
We take every reasonable step to ensure that your User Information that we Process is accurate and, where necessary, kept up to date, and any of your User Information that we Process that you inform us is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified.
13. Data Minimization
We take every reasonable step to ensure that your User Information that we Process is limited to the User Information reasonably necessary in connection with the purposes set out in this Policy or as required to provide you services or access to the Services.
14. Data Retention
14.1 We take every reasonable steps to ensure that your User Information is only retained as long as they are needed. Online Data related to online behavioral advertising is kept by WFC Holding, subject to certain conditions. However, the period may commence again if the same user subsequently visits or interacts with an ad, email, the Services or a Channel.
14.2 The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.
15. What Can I Do to Control My Information?
You can directly take steps to unsubscribe to the newsletters that you receive from us. Please allow fifteen to thirty business days for change to take effect. On some services, pertaining to transactional communication, you may continue to receive emails as a part of the Service availed on our platform.
16. Terms of Use
16.1 WFC Holding’s Terms of Use governs the use of Application Policy and the Services provided by WFC Holding. For more information concerning your use of all services, please visit the Terms of Use. The Terms of Use is incorporated by reference into this Privacy Policy.
16.2 We recommend that you review our Terms of Use regularly, in order to review any changes, we might make from time to time.
17. Contact Details
If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact:
Workforce Connexion Holding LLC
Tamouh Business Hub,
Al Reem Island,
P.O. Box 112778,
Abu Dhabi, UAE
Email: info@workforceuae.com
18. How this Privacy Policy May Change
We may change this Privacy Policy from time to time, and all changes will be effective at the time we post them. If we believe there is a significant change to this Privacy Policy or our data collection and use practices, we will indicate on our Application Platform that our Privacy Policy has changed prior to the change becoming effective. The then-posted version of the Privacy Policy supersedes all prior versions. Your continued access to or use of any of the Services shall be deemed your acceptance of the Privacy Policy.